The Department of Isère is committed to complying with the general data protection regulations (RGPD) and the Data Protection Act :
- The Department appointed a Data Protection Officer (DPO) in 2018. His mission is to guarantee compliance with the legislation on personal data.
- The Department has formalized all the necessary procedures to comply with the GDPR. These procedures have been validated by the CNIL as part of the Label obtained for the period 2018-2021.
The main principles of the data protection policy implemented by our community are specified on the sheet “the 6 golden rules of the data protection policy”.

The collection and processing of your data, carried out from the site www.itinisere.fr, complies with the general data protection regulations (RGPD) and the Data Protection Act. The information collected is processed with secure protocols and is subject to computer processing to which you consent because the recorded data is essential to process your requests (we limit the collection of personal data to what is strictly necessary to guarantee the minimization of the recording Datas).

The purposes of the site are as follows:

• Creation and management of “my Itinisère account” (registration to the device)
• Provision of information requested by the Internet user (itinerary, route information, public transport information, timetables, stops, etc.)
• Registration for alert systems
• GPS guidance (on the mobile app, if the person activates their GPS and the function)

The data collected during your registration and according to your use of our services or applications are as follows:

• Mandatory data: title, surname, first name, email, password
• Optional data:
  • address, CP, city, email for receiving alerts, mobile for receiving alerts, wish to receive information, wish to receive a “developer” identification key
  • recording of "my favorites" (my stops, my lines, my places, my routes)
  • recording of "my alerts" (my public transport alerts, my road alerts)
  • geolocation data (data not recorded, used to guide people on the mobile app)
  • Financial data (means and history of payments). This information is recorded only if you use our online store or payment of fines and incidents services.

The retention period: the data is kept as long as the account is active (they are deleted for those who are inactive for more than 2 years or as soon as the Internet user deletes their account).

List of destinators :

• Direction of mobility of the Department of Isère
• Cityway (provider in charge of the website),
• Mobility And Services (public transport organization)

The exercise of your IT rights and freedoms: you can request at any time access to personal data concerning you, their rectification or their deletion. To exercise this right, please send us your request via our Contact form.

About cookies

What is a cookie" ?

A "cookie" is a file of limited size, generally consisting of letters and numbers, sent by the web server to the browser's cookie file located on your computer's hard drive.
>Find out more about cookies, how they work and how to oppose them

We use different cookies to improve the interactivity of the site and our services

During your first visit to itinisere.fr, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only deposited if you accept them or if you continue browsing the site by visiting a second page of the itinisere.fr site. You can inform yourself at any time and configure your cookies to accept or refuse them by going to the [Cookie management] page. You can indicate your preference either globally for the site or service by service.

3 types of cookies are placed on our site:

Internal cookies necessary for the site to function

These cookies allow the site to function optimally. You can oppose and delete them using your browser settings, however your user experience may be degraded.

Audience measurement cookies

In order to adapt the site to the requests of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors to the site and their frequency of return. Google Analytics, the statistics tool used by our site, generates the following cookies:

In order to adapt the site to the requests of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors to the site and their frequency of return.
PIWIK, the statistics tool used by the CNIL, generates the following cookies:

This type of cookie requires your prior consent.

We also collect your IP address, in order to determine the city from which you are connecting. This is immediately anonymized after use. The CNIL can therefore in no way go back in this way to a natural person.
The personal data collected (cookie identifier) ​​is kept by the CNIL for a period of 13 months. They are not transferred to third parties or used for other purposes.
You can choose to refuse cookies and the statistical analysis of your browsing data.

To make this choice, click below to receive an opt-out cookie.

Third-party cookies intended to improve the interactivity of the site.

The site relies on certain services offered by third-party sites. These include:

• Sharing buttons (Facebook, Twitter, Google+)
• Lists of tweets (Twitter)

These features use third-party cookies directly deposited by these services.

This type of cookie requires your prior consent.